SheRyde Privacy Policy 

SheRyde Privacy Policy 

1. Introduction

SheRyde Proprietary Limited (“SheRyde”, “we”, “us”) is a South African women-led mobility and lifestyle e-hailing platform providing passenger transport, goods delivery, grocery delivery, errand services, airport transfers, school and corporate transfers.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in line with: 

  • POPIA (Protection of Personal Information Act)
  • NLTA 2023 and PRE Operating License requirements for e-hailing operations
  • SAPS clearance, PrDP, and NaTIS driver verification requirements
  • Electronic Communications & Transactions Act (ECTA)

Our women-first yet fully inclusive model aims to provide safe, reliable, and premium mobility for all riders, while empowering women drivers and protecting all users’ privacy. 

2. Personal Information We Collect

We collect information necessary to deliver secure, compliant, and high-quality services.

2.1 Identity & Profile Data

  • Full name, ID/Passport
  • Contact details (phone, email)
  • Profile photo
  • Gender preference for women-driver selection (optional)
  • Emergency contact

2.2 Driver-Specific Verification Data

Required for safety and regulatory compliance:

  • PrDP license
  • SAPS criminal clearance (AFISwitch)
  • NaTIS documentation
  • Driver’s license
  • Vehicle documents
  • Vehicle branding compliance photos

2.3 Ride, Delivery & App Usage Data

  • Trip origin & destination
  • GPS location during trips
  • Ride history
  • Panic button activation data (time, location, event details)
  • In-app chat communications for safety and dispute resolution

2.4 Payment Information

Processed securely via PCI-DSS compliant payment providers. SheRyde does not store sensitive card information. 

2.5 Device & Technical Data

  • App logs
  • Device type
  • App version
  • IP address
  • Fraud detection identifiers

3. Legal Basis for Processing Personal Information

SheRyde processes data on the following lawful bases:

  • Contractual obligation — to perform e-hailing, delivery, or mobility services you request.
  • Legal compliance — NLTA, PRE, SAPS checks, POPIA security requirements.
  • Legitimate interest — fraud prevention, improved safety, app optimization.
  • Consent — marketing, notifications, optional features.

4. How We Use Your Information

4.1 To Deliver Core Services

  • Matching drivers and riders
  • Real-time trip tracking
  • Logistics for goods and grocery delivery
  • Emergency and panic button activation

4.2 Safety & Verification

  • Verifying driver credentials and criminal record
  • Enforcing verified user profiles
  • Monitoring rides for suspicious behaviour

4.3 App Functionality & Service Improvement

  • Improve performance
  • Add new service tiers
  • Customer support
  • AI-powered assistance & driver monitoring

4.4 Financial Processing

  • Payments
  • Refunds
  • Fraud prevention
  • Driver earnings

4.5 Marketing

  • Optional service updates
  • Promotions aligned with SheRyde services

5. Information Sharing

We only share personal information when:

5.1 Required to Deliver Services

  • With vetted and verified SheRyde drivers
  • With customers receiving goods or services

5.2 Required by Law & Regulators

  • SAPS (When legally required)
  • PRE & Transport Regulators (to validate compliance)
  • NPTR (app registration requirements)

5.3 With Trusted Third-Party Service Providers

  • Payment processors
  • Cloud hosting partners
  • Customer support vendors

All third parties follow strict POPIA-aligned confidentiality and security standards.

6. Data Security

SheRyde adopts multi-layered security controls:

  • Encryption in transit and at rest
  • Access control and audit logs
  • Internal safety protocols
  • Secure cloud infrastructure
  • Regular security assessments
  • Mandatory annual criminal checks for drivers

7. Cross-Border Data Transfers

When using international cloud providers, SheRyde ensures:

  • POPIA-approved data transfer safeguards
  • Contracts with data processors
  • Minimal and secure transfer

8. User Rights (POPIA)

All SheRyde users have the right to:

  • Request access to personal information
  • Correct or update personal data
  • Request deletion (where legally allowed)
  • Object to marketing
  • Withdraw consent
  • File a complaint with the Information Regulator

9. Data Retention

We retain data only as long as needed:

  • Ride history: 5 years (regulatory requirement)
  • Driver verification documents: while active + mandatory retention period
  • Payment records: as per financial laws
  • Panic button & safety events: as required by investigations

11. Children & Vulnerable Users

SheRyde supports school transport for minors, but:

  • Parents/guardians must authorize minors’ accounts
  • Drivers are vetted to handle these services safely

11. Updates to This Policy

We update this policy when:

  • regulatory requirements change,
  • new services are added (e.g., new ride tiers), or
  • safety features are upgraded.

Users will be notified through the app.

12. Contact Information

SheRyde Head Office:

22 George Avenue, Rivonia Ext 1, Sandton, 2128 [Draft SheR…ss Profile | Word]

Email: info@sheryde.com
Website: www.sheryde.com